Do you have any questions?

All White Turtle Beauty creations are handcrafted in small batches in our studio lab in Ontario, Canada.

Short term, you may notice that your skin feels softer and smoother, with a dewy look immediately following application.

Long term results may take sometime, and consistency is key. On average, the top layer of your skin turns over every 4-6 weeks, depending on our age. Within that timeframe, most people will notice an improvement on fine lines, skin tone, and firmness.

Results will accumulate over time. Please remember that skin health is also deeply impacted by our eating, exercise, and lifestyle habits. Pair your skincare rituals with a clean and nutritious diet, regular exercise, and meditation.

No. We don't test our formulas on animals.

Yes, with the exception of Gorgeous 3-in-1 concentrated balm, that contains marine collagen.

Our formulas don't contain any animal by-products such as beeswax, lanolin, or honey.

No, we also use nature-identical and naturally-derived ingredients made in a lab, such as ceramides, peptides, and hyaluronic acid, to name a few.

Our goal is to offer you safe and effective products, and believe that this can be achieved by marrying botanical wisdom with cutting-edge science.

Transparency is at the core of our values, and that is why we openly disclosed that our formulas feature both botanical ingredients and proven clinical actives to enhance the performance of our products.

Nature identical ingredients created in a lab, such as hyaluronic acid, vitamin e, or bio ferments not only are effective, but renewable. They require no land cultivation, are readily available, and do not compromise limited ecological resources.

Our products are not USDA certified organic, but most of our ingredients are organic. They are marked with an asterisk on our ingredient lists.

No. Our formulas do not contain any water, therefore are preservative free by design.

To avoid potential contamination, we include a stainless steel spatula with all our concentrated balms. Use it to safely scoop out product without introducing any moisture or dirt to the formulations.

Yes, all White Turtle Beauty formulas contain natural essential oils in safe quantities as per IFRA guidelines.
Learn why we chose to formulate with these aromatic ingredients.

Miron glass offers unparalleled protection to botanical formulas. By shielding plant-based materials from light exposure, our products retain their potency and have a longer shelf life.

They are best if used within 9 months of opening. Look for the small jar symbol in your packaging.

To protect your products please store them below 25C / 77F and away from any moisture or heat sources.

Pro tip: Keep them in your beauty fridge.

Formulas using organic plant-based ingredients such as cold-pressed oils and essential oils, can result in slight product variations due to multiple factors such as growing conditions, soil composition, seasonal changes in temperature and rainfall, and timing of harvest.

While such variations do not compromise the efficacy of your products, they can influence their color and aroma, which you may be able to notice.

Each batch is unique, just as you are.

Our formulas contain natural essential oils. If you are pregnant or breastfeeding, please consult with your physician before using.

While female and male skin characteristics and needs are different, we have designed our formulas to be beneficial to human skin.

Divine Softening Body Serum and Vibrant Invigorating Cleansing oil are particularly popular among our male customers.

We design our formulas to be suitable for most skin types. However, some may work better to address specific skin conditions.

Beloved Replenishing Luxury Oleoserum is ideal for Ideal for irritated, inflamed and mature complexions, while Cherished Regenerating Luxury Oleoserum is best for early signs of aging and environmental stress.

We have included product comparison charts for our Luxury Oleoserums, Concentrated balms, and Body serums and oils to help you select the best product for your needs.

Always do a patch test when adding new skincare products to your rituals to ensure skin compatibility, and rule out any unknown allergies or ingredient sensitivities.

If irritation occurs, stop using the product and consult a dermatologist.

At this time we do not have a program in place to process empty product bottles or jars. We encourage you to reuse them before considering disposal.

Not at this time.

Yes, we do! Two Deluxe minis are included with every order.
You can also purchase any of our Discovery Collection sets. Each includes 5 Deluxe minis, and are an excellent way to get to know our products.

A pop up will display when you add a regular product to your cart from any of the product pages.

You can select two Deluxe minis from the pop up list.

At this time, the Deluxe minis pop up only shows when adding products from their respective product pages.

We'd be delighted to wrap your order as a gift, just remember to add a note on your cart, before check out.

Forgot to add a note? Reply to your order confirmation email and let us know!

We accept all major credit cards, Google Pay, Shop Pay, and Apple Pay.

We presently deliver to Canadian and US addresses only. Please note that we cannot deliver to P.O addresses.

Yes, we do! We offer free deliveries on all orders of USD $165+ and CAD $220+. Otherwise, we charge a flat shipping rate of US $25 or CAD $25.

As soon as we ship your order, you will receive an email with tracking information. You can also track your order by logging in to your account.

We process and ship most orders within 1-2 business days. Processing times may increase when there is higher demand and particularly during the holiday season.

We ship from Ontario, Canada, via UPS. Depending on your location, orders may take 3-5 business days to deliver to your home.

US ORDERS: US Customs clearing times have been extended following the elimination of the $800 de minimis rule. You may expect delivery delays that are outside ours or our carriers control, but you will be able to track your shipment status at all times.

If your order arrives damaged from shipping, please contact us immediately. We will issue a replacement order at no cost to you.

If your order is deemed lost, we will issue a re-shipment. Parcels are deemed lost if there has not been a tracking scan for 30 days.

If you ordered the wrong items and/or entered an incorrect shipping address, please contact us as soon as possible at orders[at]whiteturtlebeauty.com.

We may be able to help you if the order has not shipped yet.

We want to make it right.

We have a 30-day refund/return policy. Upon receiving your order, please confirm the contents of the package are entirely accurate before using the product.

Please check our Shipping and Returns policy for details on how to submit a return/refund request.

Note that due to the personal nature of our products, some items cannot be returned, exchanged, or refunded.

Canadian orders are subject to GST or HST depending on your shipping address. Tax amounts will be calculated and added to your order at check out.

You can sign up by entering your email address on the "Tell a friend" widget at the bottom right corner of every page, or on our Program page.

Once you've signed up on the Program page or by using the widget, you'll get an exclusive link to share with your friends.

Your link will also show once you've checked out an order. From there, you can also share it with your friends.

You will get an email with your $20 OFF reward code each time a friend successfully completes a purchase using your program link.

To check your rewards, sign up to your account. Your available discounts will show on the Program widget, and at the bottom of the Program page.

Yes. You and your friends have 90 days to use your Referral discounts.

You might. Check the terms and conditions of the individual store promotion.